Samsung Galaxy S24 Ultra Repairs

This price is for the SM-S928B. To find your model number, open Settings, scroll down and tap About phone. The model number is on that screen.

Samsung Galaxy S24 Ultra in warm grey with four rear cameras and a matching S Pen alongside
  • Samsung authorised service centre
  • Original Samsung parts
  • Listed on samsung.com as the Durban repair partner
  • Serving Umhlanga and Durban since 2007

The Galaxy S24 Ultra changed the formula. A titanium frame, a flat 6.8 inch QHD+ display under Corning Gorilla Armor, a 5000mAh battery and the built-in S Pen. It is the phone people plan to keep for years, which makes proper repairs matter more, not less.

We are an authorised Samsung service centre in Umhlanga. Every S24 Ultra repair here uses original Samsung parts fitted by trained technicians, and the price on each service page includes the part and the fitting.

Samsung Galaxy S24 Ultra at a glance

Display6.8 inch Dynamic AMOLED 2X, QHD+, 120Hz
Battery5000mAh
ReleasedJanuary 2024

Screen R7 628 fitted, battery R2 000, back cover R1 826, charging port R1 424, S Pen R1 200. All original Samsung parts, three months warranty on the part and the work, installed in under three working days. These are the prices for the SM-S928B.

What we can replace on this device

Common questions

What is different about the S24 Ultra compared with the S23 Ultra?

The front is flat, the frame is Grade 5 titanium instead of aluminium, and the glass is Gorilla Armor. The S23 Ultra's display curves slightly at the long edges, which is the quickest way to tell the two apart without opening the settings. The codes are SM-S928B and SM-S918B, and a part for one is no use on the other: the screen is R7 628 here against R5 819, and even the S Pen differs at R1 200 against R1 100.

Why is the screen R7 628?

It is the largest and most involved display assembly of any S24. The unit is 6.8 inch QHD+, it carries the anti-reflective Gorilla Armor front that no other S24 has, and the S Pen digitiser is built into the same assembly, which is what lets the pen track accurately across the glass. Samsung supplies it as one complete assembly, so the glass cannot be changed on its own. On a phone with security patches running to 2031 it is still a repair that makes sense, but it is the biggest single price in the S24 range.

Anything I should know before bringing an S24 Ultra in for a screen?

Bring the S Pen in with the phone. The pen needs testing against the new panel before you collect, since the digitiser sits inside the screen assembly rather than in the body. Mention it too if the phone landed hard on a corner, because the titanium frame can take a bend that stops a new panel seating flat, and we check the frame before the R7 628 panel is ordered.

Working out what is wrong

If you are not certain what has failed, these work through the symptoms.

Visit us: Unit B, 31 Solstice Road, New Town Centre, Umhlanga Ridge, Durban · Directions · Mon to Fri 8am to 5pm, Sat 8am to 1pm · 031 569 2806