Terms and Conditions
IMPORTANT – PLEASE READ !!!

• ORIGINAL PROOF OF PURCHASE / CONTRACT IS REQUIRED FOR ALL WARRANTY REPAIRS

• QUOTE REJECTION/ASSESSMENT FEE WILL APPLY (SEE BACK OF FORM)

• TURN AROUND TIMES MAY VARY DUE TO SPARES DELAY, HIGH VOLUME OR BACKLOGS

• PLEASE NOTE THAT SAMSUNG WILL NOT BE LIABLE FOR ANY ACCESSORIES DURING REPAIR

• TEMPERED GLASS OR SCREEN PROTECTORS WILL BE REMOVED DURING THE REPAIR PROCESS WITHOUT COMPENSATION

• ALL ENCRYPTED MEMORY Card’s MUST BE DECRYPTED BEFORE BOOKING IN YOUR DEVICE AS WE WILL NOT BE LIABLE FOR LOST DATA WHICH MAY OCCUR DURING SOFTWARE UPDATES, MAINBOARD/DEVICEREPLACEMENTS

• QUOTE REJECTION FEES WILL APPLY TO: DEVICES BOOKED IN FOR WARRANTY AND VOIDED DUE TO ANY TYPE OF DAMAGE (PHYSICAL, LIQUID, SURGE. ETC) *REFER TO WARRANTY BOOKLET, PAY JOY APPS, KNOX-GUARD LOCK, VODACOM/MTN LOCK, BLACKLISTED DEVICES, …ETC.

• DISABLE ‘AUTO BLOCKER’ BEFORE ACTIVATING ‘MAINTENANCE MODE’

DATA BACKUP & RESTORE ADVISORY

Please note that Software Back up & Restore procedures are not covered under the manufacturer’s warranty terms and therefore this portion of the repair is billable. Should your device require a Software Reload or Main Board Replacement, there could be the possibility of data loss. If we are able to access the device’s memory, we will attempt to back up your data. All data including:Contacts, SMS, email messages, Photos, Music, Movies & Documents may be backed up and restored if accessible and are not corrupted. We however DO NOT Back Up and Restore any Non FactoryStandard Applications, Programs or Suites. These you will have to download and/or reinstall yourself.

Data Backup

Data Backup can only be completed should the device boot and is stable without rebooting itself. No installed applications/programs will be backed up. Although extreme care and all efforts will be taken in order not to lose any data, we cannot be held unconditionally responsible and/or liable if data is irretrievable, lost or corrupted during Back Up and Restore procedures. These procedures can take up to 3 – 5 hours, thus we recommend that you leave your device with us to allow enough time for the above to be undertaken in the proper manner. There is No Data Backup Charge should your data be irretrievable or if we are unable to perform the Back Up & Restore procedures. Should the Quote Not be accepted, we will still fulfil our warranty obligations and repair the device, but your data will be lost – this repair will then be performed at No Charge if the device is still within the Manufacturer’s Warranty period. You will be informed once your unit is ready for collection.

BASIC FEES

Samsung and/or its Accredited Service Centre’s will be deemed authorized to undertake any out-of-warranty repair. Should a customer decline a repair, a set assessment/rejection fee will apply based on the product as per Price Guide table. Should any warranty device booked in and voided due to physical/liquid damage will be quoted according and if the quote is rejected a rejection/assessment fee will apply.

REPAIRS

When handing over your product for repairs please remove your sim-card battery, charger, memory cards and all other accessories. All repairs undertaken are guaranteed only against faulty parts replaced for a maximum period of 90 days from date of receipt of the product.
ADH/SMC (Accidental Damage through Handling / Samsung Mobile Care)
SMC repairs are restricted to Plan Devices purchased from Samsung or any authorized sales distributor. Devices purchased second hand or from countries outside of South African boarders are not eligible for SMC or manufacturer warranty. SMC does not apply to defects caused by normal wear and tear, or which are due to normal aging of the product. Repair fees will apply. Please refer to your policy for pricing.

WARRANTY

Proof-of-purchase is required when booking in any warranty device for repairs, should the proof-of-purchase not be available during the booking-in process the customer may email the proof-of-purchase to info@samsungkzn.co.za within 24Hrs using the job card number as reference. Warranty will be void if it is determined that the device has physical/liquid damage, has been tampered with or dropped by causing consequential damage to other parts and will be deemed as out of warranty and quoted accordingly. Basic assessment/rejection fees will apply *see Price Guide table.

PAYMENT

All non-warranty repairs are strictly COD and upfront payment is required prior to any work carried out. Payment can be made either by EFT, Master Card, Debit Card or cash. No goods will be released unless full payment reflects into the business bank account. No cheques will be accepted.

GENERAL

Samsung and/its Accredited Service Centre’s will not be held liable for any loss incurred as a result ofloss of personal information, data, Force Majeure, fire, robbery or forced entry to the premises where the product/s is/are held.
All products not collected within 90 days after repair completion will be sold to defray expenses.

Last updated: 4 August 2026

1. Introduction

These Terms and Conditions govern your use of the Onnuri Tech website, your purchase of products or services from us, and any device assessment, repair, installation, warranty or support service provided by us.

By using our website, placing an order, approving a quotation or submitting a device to us, you agree to these Terms and Conditions.

These Terms and Conditions must be read together with our Privacy Policy and any written quotation, job card, invoice, warranty condition, product description or repair instruction issued in connection with your transaction.

Nothing in these Terms and Conditions is intended to limit any right that cannot lawfully be limited under the Consumer Protection Act, 68 of 2008, the Electronic Communications and Transactions Act, 25 of 2002, or any other applicable South African law.

2. Business Information

The website and services are operated by:

Onnuri Tech (Pty) Ltd
Website: https://onnuritech.co.za/
Email: info@samsungkzn.co.za
Telephone: +27 31 569 2806
Physical address: 31 Solstice Road, New Town Centre, Umhlanga, South Africa

References to “Onnuri Tech”, “we”, “us” or “our” refer to Onnuri Tech (Pty) Ltd.

References to “customer”, “you” or “your” refer to the person using the website, placing an order or submitting a device for assessment or repair.

3. Website Use

You may use this website only for lawful purposes.

You may not:

• Attempt to gain unauthorised access to the website or its systems
• Introduce malicious code, viruses or harmful material
• Interfere with the website’s operation or security
• Use automated systems to extract website information without permission
• Submit false, misleading or fraudulent information
• Place fraudulent orders or use another person’s payment information without authority
• Copy or commercially exploit website content without permission

We may suspend or restrict access where we reasonably believe that the website, an account or an ordering process is being misused.

4. Customer Accounts

Certain website features may require you to create an account.

You are responsible for:

• Providing accurate and current information
• Protecting your username and password
• Preventing unauthorised access to your account
• Informing us promptly if you believe your account has been compromised

You are responsible for activity performed through your account unless the activity resulted from a security failure for which we are legally responsible.

We may suspend or close an account where there is evidence of fraud, misuse, unauthorised activity or a breach of these Terms and Conditions.

5. Products and Repair Services

We sell products and provide repair, installation, assessment and technical-support services, including services relating to Samsung devices.

Some website listings represent a repair service that includes a replacement part and installation. Where a product description states that the price includes installation, the listed amount applies to the repair service described, subject to:

• Confirmation of the device’s exact model
• Inspection of the device
• Availability of the required part
• Confirmation that no additional faults are present
• Any conditions stated in the product description or quotation

A website listing does not guarantee that a device is suitable for the selected repair.

If the device model, damage or required repair differs from the service ordered, we will contact you before performing additional chargeable work.

6. Product Information

We take reasonable steps to ensure that product descriptions, device models, images, compatibility information and prices are accurate.

However:

• Product images may be illustrative
• Screen colours may differ from the physical product
• Packaging may change
• Manufacturers may update specifications
• A product may not be compatible with every version or regional variation of a device
• A preliminary repair description may change after physical inspection

You are responsible for selecting the correct device model where the model is clearly identified on the website.

Where there is uncertainty, you should contact us before placing an order.

7. Prices

Prices are displayed in South African rand.

The amount payable is the price shown during checkout or stated in an accepted quotation, together with any clearly disclosed delivery, collection or additional service charges.

We may correct an obvious pricing, typographical or system error.

Where an incorrect price is displayed, we will notify you before accepting or processing the order. You may then proceed at the correct price or cancel the affected order for a refund of any amount already paid.

We will not add repair work or charges that you have not approved, except where immediate action is reasonably necessary to prevent damage or danger and is permitted by law.

8. Orders and Acceptance

Submitting an order through the website constitutes an offer to purchase the relevant product or service.

An automated order acknowledgement confirms that we received your order. It does not necessarily mean that the order has been accepted.

An order is accepted when we:

• Confirm acceptance in writing
• Begin providing the service with your approval
• Notify you that the product or repaired device is ready
• Dispatch the relevant goods

We may decline or cancel an order where:

• A product or part is unavailable
• The selected service is not suitable for the device
• The price or product information contained an obvious error
• Payment was not authorised or received
• We reasonably suspect fraud or unlawful activity
• We cannot reasonably provide the service
• The order cannot be fulfilled for reasons outside our reasonable control

Where we cancel an order after payment, we will refund the amount paid for the cancelled item or service.

9. Payment

Payment must be made using one of the payment methods made available by us.

You confirm that:

• You are authorised to use the selected payment method
• The payment and billing information supplied is accurate
• Sufficient funds or credit are available
• The transaction is lawful

An order may remain pending until payment has cleared.

Payment providers and financial institutions may apply their own security checks, processing times and terms.

We are not responsible for delays caused solely by a payment provider or financial institution, but we will provide reasonable assistance with payment confirmation where possible.

10. Device Assessments and Quotations

A repair price displayed online may be based on the fault or component selected by the customer.

A physical inspection may reveal:

• Additional damage
• Previous unauthorised repairs
• Missing components
• Liquid or corrosion damage
• Internal board damage
• Frame or housing damage
• Software or security restrictions
• Damage affecting more than one component
• A different device model or regional variant
• A fault unrelated to the repair selected online

Where additional work is required, we will provide or communicate a revised quotation before performing that work.

You may accept or reject the quotation.

We will not charge for diagnostic or inspection work required to prepare a quotation unless:

• The fee was disclosed to you beforehand
• You agreed to the fee
• The fee is otherwise permitted by law

If you reject a quotation, you may be required to collect the device or pay an agreed return-delivery cost.

11. Repair Authorisation

By approving a repair, you authorise us to:

• Open and inspect the device
• Perform reasonable diagnostic tests
• Remove and replace relevant components
• Use appropriate tools, software and testing procedures
• Install approved replacement parts
• Perform software updates or resets where reasonably required and authorised
• Test the device after the repair
• Share relevant device and warranty information with Samsung or an authorised service channel where required for the service

We will not intentionally perform additional chargeable repairs without your approval.

An accepted quotation may be recorded through a signature, electronic acceptance, email, WhatsApp message, telephone confirmation, online payment or another verifiable form of approval.

12. Device Access and Security

Certain repairs may require the device to be unlocked for testing.

Where access is reasonably required, you may be asked to:

• Supply a temporary device passcode
• Remove a screen lock
• Activate maintenance mode
• Disable device-tracking or activation-lock features
• Log out of an account
• Provide proof of ownership

You should not provide passwords for services that are unrelated to the repair.

We may refuse to work on a device where:

• Ownership cannot reasonably be verified
• The device is reported as lost or stolen
• Security features prevent the required repair or testing
• There is evidence of unlawful modification
• Continuing the repair may be unsafe or unlawful

13. Backups and Data

You are responsible for backing up your device before submitting it for assessment or repair.

Where reasonably possible, you should:

• Back up photographs, contacts, documents and other important information
• Remove SIM cards and removable memory cards
• Log out of confidential accounts
• Activate maintenance mode
• Remove information that is not required for testing
• Record your device settings and login information

Repair procedures may involve software updates, factory resets, component replacement or other processes that can result in the loss of information.

We will take reasonable care when handling your device and information. However, to the extent permitted by law, we are not responsible for data loss that was unavoidable during an authorised repair and was not caused by our negligence, gross negligence or unlawful conduct.

Nothing in this section excludes liability that cannot lawfully be excluded.

14. Existing Damage and Unrelated Faults

Before beginning a repair, we may record the physical condition of the device using notes, photographs or video.

A repair applies only to the components and work described in the accepted quotation or job card.

We are not responsible for:

• Damage that existed before the device was submitted
• Faults unrelated to the authorised repair
• Defects caused by previous repairs or modifications
• Hidden damage that could not reasonably be detected before opening the device
• Damage caused by counterfeit, incompatible or previously installed components
• Normal deterioration of unrelated components

Where opening the device may reasonably expose or worsen existing damage, we will explain the material risk where it is practical to do so before continuing.

15. Repair Times

Any repair time shown on the website or communicated to you is an estimate unless we expressly confirm a guaranteed completion time in writing.

A same-day repair service is subject to:

• Availability of parts
• The device arriving within the required time
• Workshop capacity
• Successful inspection
• The absence of additional faults
• The device being accessible for testing
• No unforeseen technical complications

We will take reasonable steps to complete services within the expected period and will notify you of material delays where reasonably possible.

We are not responsible for delays caused by circumstances outside our reasonable control, including supplier delays, electricity interruptions, network outages, courier delays or shortages of specialised parts.

16. Parts

Unless otherwise stated, replacement parts will be appropriate for the quoted repair.

Where a repair is represented as using an original Samsung part, the part will be sourced through the applicable authorised or approved supply channel, subject to availability.

Parts removed during a repair may be:

• Returned to you where requested and legally permissible
• Retained where required by a manufacturer or warranty process
• Disposed of or recycled responsibly
• Retained where an exchange-part programme applies

You should request the return of a replaced component before the repair begins. Certain components cannot be returned where manufacturer, warranty, safety or exchange requirements apply.

17. Manufacturer and Warranty Repairs

A manufacturer or warranty repair may be subject to:

• Proof-of-purchase requirements
• Warranty-period requirements
• Manufacturer inspection
• Manufacturer repair procedures
• Excluded-damage conditions
• Availability of authorised parts
• Software and diagnostic requirements
• The terms of the applicable manufacturer warranty

We cannot guarantee that a manufacturer will approve a warranty claim.

Where a warranty claim is rejected, we may offer a paid repair quotation.

Samsung or another manufacturer may process device and customer information as part of an authorised warranty, parts or technical-support process.

Unless expressly stated otherwise, the purchase contract is between you and Onnuri Tech. A manufacturer is not automatically a party to that contract.

18. Repair Warranty

Repairs and replacement parts are covered by the warranties required under the Consumer Protection Act and any longer written warranty expressly provided by us or the manufacturer.

The statutory warranty on repair work or installed parts is not intended to cover a later fault caused by:

• New impact or physical damage
• Liquid or moisture exposure occurring after the repair
• Misuse, abuse or neglect
• Unauthorised modification or repair after our work
• Malware or third-party software
• Electrical damage or power surges
• Use contrary to manufacturer instructions
• Damage to a component unrelated to the original repair
• Loss, theft or cosmetic wear
• Failure to follow aftercare instructions

A customer requesting a warranty assessment must return the device so that the alleged fault can be inspected.

If the repair or installed part is found to be defective and the claim is valid, we will provide the remedy required by applicable law.

Nothing in this section restricts your statutory rights.

19. Defective Goods

Goods supplied to consumers are subject to the implied warranties and remedies provided by the Consumer Protection Act.

Where applicable, a consumer may return defective, unsafe or poor-quality goods within the statutory period and select the remedy permitted by law.

A defect caused by misuse, unauthorised alteration, ordinary wear and tear, external damage or a failure to follow instructions may not constitute a product defect for which we are responsible.

Before providing a remedy, we may reasonably inspect or test the product to confirm:

• The nature of the fault
• The product’s identity
• The purchase details
• Whether the fault is covered by law or an applicable warranty
• Whether the product has been misused, altered or damaged after delivery

This inspection does not remove any right available to you under applicable law.

20. Change-of-Mind Returns

A change-of-mind return is different from the return of defective or incorrectly supplied goods.

Where we agree to accept a non-defective product return, the product may need to be:

• Unused
• Complete
• In a resalable condition
• In its original packaging
• Accompanied by proof of purchase
• Returned with all accessories and included items

We may decline a change-of-mind return where the product has been installed, used, damaged, altered, specially ordered or cannot reasonably be resold, unless a statutory cooling-off or return right applies.

This section does not limit rights relating to defective goods, incorrectly supplied goods, direct marketing or qualifying electronic transactions.

21. Electronic-Transaction Cooling-Off Rights

Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may have the right to cancel certain online transactions within the applicable cooling-off period.

These rights are subject to the conditions, costs and exclusions contained in the Act.

The cooling-off right may not apply to every transaction, particularly where:

• A service began with the customer’s consent before the cooling-off period ended
• Goods were made or obtained to the customer’s specifications
• Goods cannot reasonably be returned
• Goods were installed, altered or incorporated into a repair
• Another statutory exclusion applies

Where a valid statutory cancellation applies, we will process the cancellation and refund in accordance with the applicable law.

22. Direct-Marketing Transactions

Where a transaction resulted from direct marketing, you may have a statutory cooling-off right under the Consumer Protection Act.

Any cancellation must be exercised within the applicable period and in the manner permitted by law.

Nothing in these Terms and Conditions limits a valid direct-marketing cancellation right.

23. Order Cancellations

You may request cancellation before a product is dispatched or a repair begins.

A reasonable cancellation charge may apply where permitted by law, particularly where:

• A special-order part has already been ordered
• Work has already begun with your approval
• A service has already been partly performed
• Costs have already been reasonably incurred
• A collection or delivery has already taken place

No cancellation charge will be imposed where it is prohibited by law.

Where an order is cancelled before costs are incurred, we will refund the relevant amount paid.

24. Delivery and Collection

Where delivery or collection is offered:

• You must provide an accurate address and contact information
• Someone authorised must be available to receive or hand over the item
• Additional charges may apply to a failed collection or delivery
• Delivery times are estimates unless expressly guaranteed
• You must inspect the package for visible damage where reasonably possible

You must notify us promptly if:

• The incorrect product was delivered
• Items are missing
• The package arrived visibly damaged
• A delivered item does not match the order

Risk will transfer in accordance with applicable South African law.

Ownership of goods may remain with us until full payment has been received.

25. Collection of Repaired Devices

You must collect your device within a reasonable time after being notified that it is ready.

We may request:

• Proof of identity
• The repair receipt or job number
• Proof of payment
• Written authority where another person collects on your behalf

We may charge a reasonable storage fee only where the fee and applicable conditions have been communicated to you and the charge is permitted by law.

If a device remains uncollected for an extended period, we may issue further notices and exercise any rights available to us under applicable law.

We will not treat an uncollected device as abandoned or dispose of it without following the process required by law.

26. Refunds

Approved refunds will generally be made using the original payment method unless another method is agreed or reasonably required.

Processing times may depend on:

• The payment method used
• The customer’s bank
• The payment provider
• Completion of a required inspection
• Verification of the transaction

We will process refunds within the period required by applicable law.

Delivery, collection or return costs will be handled according to the reason for the return and the customer’s statutory rights.

27. Promotions

Promotions, discounts and special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotions are available for a limited period
• Promotions are subject to availability
• Discounts cannot be exchanged for cash
• Promotions may not be combined
• A promotion may be limited to specific products, customers or quantities

We may correct or withdraw a promotion containing an obvious error, subject to applicable consumer law.

28. Customer Communications

You agree that we may contact you regarding:

• Orders
• Quotations
• Payments
• Repair progress
• Device collection
• Warranty assessments
• Customer-support requests
• Important service or security notices

Communications may be sent by email, telephone, SMS, WhatsApp or another contact method supplied by you.

Marketing communications will be handled in accordance with our Privacy Policy and applicable law.

29. Privacy

We process personal information in accordance with our Privacy Policy and POPIA.

Personal information may be processed to:

• Fulfil orders
• Assess and repair devices
• Manage payments
• Communicate with customers
• Administer warranties
• Prevent fraud
• Meet legal and accounting requirements

Where repair work requires access to information stored on a device, access will be limited to what is reasonably necessary for the authorised service.

30. Intellectual Property

The website and its content, including text, graphics, layout, branding, icons, photographs and software, are protected by intellectual-property laws.

You may use the website for personal and lawful purchasing or informational purposes.

You may not reproduce, distribute, modify, sell, republish or commercially exploit website content without written permission from the relevant rights holder.

Samsung and other product names, logos and trademarks belong to their respective owners.

31. Third-Party Services

The website may contain links to or integrations with third-party services, including:

• Payment providers
• Maps
• WhatsApp
• Social-media services
• Courier services
• Manufacturer support systems

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the operation or content of a third-party service, except where liability arises under applicable law from our own conduct.

32. Website Availability

We aim to keep the website available and accurate but do not guarantee uninterrupted access.

The website may be unavailable because of:

• Maintenance
• Hosting interruptions
• Security incidents
• Network failures
• Software updates
• Circumstances outside our reasonable control

We may change, suspend or discontinue parts of the website, provided that doing so does not unlawfully affect an accepted order or existing consumer right.

33. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability for:

• Gross negligence
• Fraud
• Wilful misconduct
• Death or personal injury where liability cannot be excluded
• Defective or unsafe goods where liability cannot be excluded
• Any other liability that may not lawfully be excluded

Subject to applicable law, we will not be responsible for indirect or consequential loss that was not reasonably foreseeable when the transaction was concluded.

Where we are legally liable for defective services, goods or repair work, the remedy will be determined in accordance with applicable consumer law.

You are responsible for taking reasonable steps to limit avoidable loss, including backing up device information before a repair.

34. Circumstances Beyond Our Control

We will not be in breach of these Terms and Conditions where performance is prevented or materially delayed by circumstances outside our reasonable control.

These circumstances may include:

• Natural disasters
• Fire or flooding
• Civil unrest
• Government restrictions
• Industrial action
• Electricity interruptions
• Internet or telecommunications failures
• Courier disruption
• Supplier or manufacturer shortages
• Import delays
• Widespread system or security incidents

We will take reasonable steps to reduce the effect of the delay and communicate material changes where possible.

35. Complaints

Please contact us first so that we can attempt to resolve your complaint.

Complaints may be submitted to:

Email: info@samsungkzn.co.za
Telephone: +27 31 569 2806
Address: 31 Solstice Road, New Town Centre, Umhlanga, South Africa

Please include:

• Your full name
• Your order, invoice or repair number
• The device or product concerned
• A description of the issue
• The outcome you are requesting
• Relevant photographs or documents

Nothing prevents a consumer from approaching the National Consumer Commission, a relevant ombud, regulator, tribunal or court where entitled to do so.

36. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be handled by a court, tribunal, regulator or alternative dispute-resolution body with lawful jurisdiction.

Nothing in this section prevents a consumer from using a forum or remedy made available under consumer-protection legislation.

37. Changes to These Terms

We may update these Terms and Conditions when our website, services, systems or legal obligations change.

The updated terms will be published on the website with a revised “Last updated” date.

Changes will not retrospectively remove rights arising from an order or repair agreement already accepted, unless the change is required by law or agreed with the customer.

38. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or adjusted only to the minimum extent required to make it lawful and enforceable.

39. Entire Agreement

These Terms and Conditions, together with the relevant quotation, order confirmation, job card, invoice, Privacy Policy and any written warranty conditions, form the agreement between you and Onnuri Tech for the relevant transaction.

Where there is a conflict, any customer right or supplier obligation imposed by applicable law will take priority.

40. Contact Us

For questions regarding these Terms and Conditions, contact:

Onnuri Tech (Pty) Ltd
Email: info@samsungkzn.co.za
Telephone: +27 31 569 2806
Address: 31 Solstice Road, New Town Centre, Umhlanga, South Africa
Website: https://onnuritech.co.za/