Last updated: 4 August 2026

1. Introduction

Onnuri Tech (Pty) Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

  • Visit https://onnuritech.co.za/
  • Browse or purchase products and repair services through our website
  • Submit a repair, support or product enquiry
  • Contact us by telephone, email, WhatsApp or through our website
  • Bring or send a device to us for assessment, repair or warranty support
  • Visit our service centre

This Privacy Policy applies in accordance with the Protection of Personal Information Act, 4 of 2013, commonly referred to as POPIA, and other applicable South African laws.

2. Responsible Party

The responsible party for personal information processed through this website and our services is:

Onnuri Tech (Pty) Ltd
Website: https://onnuritech.co.za/
Email: info@samsungkzn.co.za
Telephone: +27 31 569 2806
Physical address: 31 Solstice Road, New Town Centre, Umhlanga, South Africa

Privacy and POPIA-related enquiries may be submitted using the contact details above.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include the following.

3.1 Identification and contact information

This may include:

  • Your full name
  • Email address
  • Telephone or mobile number
  • Billing address
  • Delivery or collection address
  • Company name, where applicable

3.2 Order and payment information

When you purchase a product or repair service, we may collect:

  • Products or services ordered
  • Order value and payment status
  • Billing and delivery details
  • Transaction references
  • Invoice and receipt information
  • Refund, cancellation or warranty information

Where payments are processed by a third-party payment provider, the payment provider may process your card or banking details under its own privacy policy. Onnuri Tech generally receives payment confirmation and limited transaction information rather than your complete card details.

3.3 Device and repair information

When you submit a mobile phone, tablet, television, appliance, display, audio device or other product for assessment or repair, we may collect:

  • Device type, make and model
  • Serial number, IMEI number or other device identifier
  • Reported fault or damage
  • Diagnostic and repair information
  • Warranty status and proof of purchase
  • Repair history
  • Photographs of the device or damage
  • Parts used and work performed
  • Temporary device access information supplied by you where reasonably required for testing or diagnosis

Devices may contain personal information belonging to you or other people. You should back up important information, remove SIM cards and memory cards where appropriate, log out of accounts and use maintenance mode or a similar privacy feature where available before submitting a device.

Where access to a device is necessary for diagnosis, repair or testing, we will limit access to what is reasonably required to perform the requested service.

3.4 Communications

We may keep records of communications sent through:

  • Email
  • Telephone
  • WhatsApp
  • Website contact forms
  • Product or repair enquiries
  • Customer-support communications

When you communicate with us through WhatsApp or another third-party platform, that platform may also process your information under its own privacy terms.

3.5 Website and technical information

When you use our website, certain technical information may be collected automatically, including:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Website interactions
  • Cookie identifiers
  • General location information derived from your IP address

We may use website hosting, security, analytics, performance-monitoring and similar service providers to process this information on our behalf.

4. How We Collect Personal Information

We may collect personal information:

  • Directly from you
  • When you place an online order
  • When you complete an enquiry or contact form
  • When you contact us by telephone, email or WhatsApp
  • When you submit a device for assessment or repair
  • When you visit or interact with our website
  • From payment providers, couriers or delivery providers
  • From Samsung or other authorised service and warranty channels where relevant to your repair or warranty request
  • From fraud-prevention, identity-verification or security service providers
  • Where permitted or required by law

You must ensure that information provided to us is accurate, complete and current.

Where you provide personal information relating to another person, you confirm that you are authorised to provide that information to us.

5. How We Use Personal Information

We may process personal information to:

  • Process and fulfil online orders
  • Provide assessments, repairs, installations and technical support
  • Confirm stock availability and repair requirements
  • Communicate repair progress, quotations and collection information
  • Process payments, refunds and invoices
  • Arrange delivery or collection
  • Administer warranties and service claims
  • Respond to enquiries and customer-support requests
  • Verify customer, device or transaction information
  • Prevent fraud, abuse and unauthorised transactions
  • Maintain service, repair and accounting records
  • Improve our website, products and services
  • Monitor website security and performance
  • Send service-related notices
  • Send marketing communications where permitted by law
  • Establish, exercise or defend legal claims
  • Meet tax, accounting, consumer-protection and other legal obligations
  • Comply with lawful requests from regulators, courts or authorities

We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted by law or you have agreed to the additional use.

6. Grounds for Processing

Depending on the circumstances, we may process personal information:

  • With your consent
  • To enter into or perform a contract with you
  • To comply with a legal obligation
  • To protect your legitimate interests
  • To pursue our legitimate business interests, provided your rights and interests are appropriately protected
  • Where processing is otherwise permitted by South African law

You may withdraw consent where our processing is based on consent. Withdrawal will not affect processing that took place lawfully before the consent was withdrawn.

7. Device Data and Customer Responsibilities

Although we take reasonable precautions when handling customer devices, you remain responsible for backing up information stored on your device before submitting it for repair.

Before handing over a device, you should, where possible:

  • Back up important files, photographs and contacts
  • Remove SIM cards and removable memory cards
  • Decrypt removable memory cards
  • Log out of personal accounts
  • Disable device-tracking features where required for repair
  • Activate maintenance mode or a similar privacy setting
  • Remove confidential information that is not required for the repair

We will not intentionally access, copy or review personal content unrelated to the requested assessment or repair.

In some cases, a software update, reset, component replacement or other repair procedure may result in the loss of information stored on a device. Device-repair terms, warranties and service conditions may contain additional information about data loss and customer responsibilities.

8. Sharing of Personal Information

We may share personal information with carefully selected third parties where reasonably necessary, including:

  • Payment processors and financial institutions
  • Website hosting and information-technology providers
  • Security, backup and fraud-prevention providers
  • Couriers and delivery companies
  • Accounting, auditing and professional advisers
  • Customer-communication and messaging providers
  • Samsung and relevant authorised warranty, repair, technical-support or parts channels
  • Insurers, assessors or warranty administrators
  • Government departments, regulators, law-enforcement agencies or courts where required by law
  • A purchaser, successor or adviser involved in a proposed sale, merger or restructuring of our business

These parties may only process personal information for the relevant service or lawful purpose and must protect it appropriately.

We do not sell or rent personal information to third parties.

9. International Processing

Some technology, hosting, communication, cloud-storage, analytics or payment service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the recipient is subject to appropriate data-protection requirements, contractual safeguards or other protections permitted under POPIA.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember shopping-cart or session information
  • Improve website security
  • Understand how visitors use the website
  • Measure website performance
  • Remember selected preferences
  • Support embedded services such as maps, videos, payment functions or social-media features
  • Measure advertising performance, where applicable

Some cookies are required for the website to operate. Other cookies may relate to analytics, advertising or third-party functionality.

You can restrict or delete cookies through your browser settings. Blocking certain cookies may prevent parts of the website, shopping cart or checkout process from functioning correctly.

Third-party services embedded on the website, including map, payment, communication or social-media services, may place their own cookies or collect technical information under their own privacy policies.

11. Direct Marketing

We may send marketing communications where:

  • You have given consent
  • You are an existing customer and the communication relates to similar products or services, as permitted by law
  • Another lawful basis applies

Every electronic marketing communication will provide a reasonable method to unsubscribe or opt out.

You may also request that we stop sending marketing communications by contacting info@samsungkzn.co.za.

Opting out of marketing will not prevent us from sending necessary communications about an order, repair, payment, warranty claim or customer-support request.

12. Information Security

We use reasonable technical and organisational safeguards to protect personal information against:

  • Loss
  • Damage
  • Unauthorised access
  • Unlawful processing
  • Accidental destruction
  • Alteration or disclosure

These measures may include access controls, passwords, secure hosting, system monitoring, staff procedures, backups and restrictions on access to customer and device information.

No internet transmission, storage system or security measure can guarantee absolute security. You should protect your login details and notify us promptly if you suspect that information connected to your order or communication with us has been compromised.

Where required by law, we will notify the Information Regulator and affected individuals of a security compromise.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected
  • Provide products, repairs and support
  • Administer warranties
  • Maintain business, accounting and tax records
  • Resolve disputes
  • Prevent fraud
  • Establish or defend legal claims
  • Comply with legal and regulatory requirements

Retention periods may differ depending on the type of information and the reason it was collected.

When personal information is no longer required, we will delete, destroy, anonymise or de-identify it where reasonably possible and permitted by law.

14. Your Rights

Subject to POPIA and other applicable laws, you may have the right to:

  • Ask whether we hold personal information about you
  • Request access to your personal information
  • Request correction or updating of inaccurate information
  • Request deletion or destruction of information that we are no longer authorised to retain
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Request information about third parties who have had access to your personal information
  • Lodge a complaint with the Information Regulator
  • Institute civil proceedings where permitted by law

We may request reasonable proof of identity before processing a request. This is necessary to prevent unauthorised disclosure or alteration of personal information.

Some requests may be refused or limited where we are required or permitted to retain or process the information by law.

Requests may be submitted to info@samsungkzn.co.za.

15. Children’s Personal Information

Our online products and repair services are not specifically directed at children.

Where personal information relating to a child is processed, it should be submitted by or with the authorisation of a competent person, such as the child’s parent or legal guardian, unless another lawful basis applies.

16. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, maps, social-media platforms and messaging services.

We do not control the privacy practices of these third parties. You should review their privacy policies before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The updated version will be published on our website with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.

18. Contact Us

For privacy questions, requests, objections or complaints, contact:

Onnuri Tech (Pty) Ltd
Email: info@samsungkzn.co.za
Telephone: +27 31 569 2806
Address: 31 Solstice Road, New Town Centre, Umhlanga, South Africa
Website: https://onnuritech.co.za/

19. Complaints to the Information Regulator

We encourage you to contact us first so that we can attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa. Complaints may be submitted using the prescribed POPIA complaint process available from the Information Regulator.

POPIA complaints email: POPIAComplaints@inforegulator.org.za